It’s hard to believe it’s that time of year again, to load up the ticket printers, stock up on coffee, and sell some baseball. For the rest of the ballpark, we still have a few weeks before the season starts. But for the Ticket Office, Opening Day is March 8 at 10 a.m. It’s an exciting time, because this is when we start to introduce the Reno Aces to our fans.
Our primary function is to sell game-day tickets, but we are selling so much more than just a seat. Whether at the window or over the phone, we are ensuring that our fans receive the kind of first-class experience they deserve.
When a customer approaches the Ticket Office, they might know what they want but not necessarily what they need. We can tell you roughly where the shade will be on a Sunday day game in July, which sections are closest to your favorite concession stand, and where you’ll have the best view of our Friday night fireworks. There are many factors that go into a ticket purchase, so let us help you customize your experience.
The Ticket Office is also the information hub of the ballpark. On any given game day, we have between two and fifteen different special events and/or groups. Our location next to the main Rotunda gate and our smiling faces in the ticket windows make us a natural first stop for fans.
We see varying degrees of walk-up volume on our game days. By far, our busiest days in the Ticket Office are on Fridays through Sunday, especially if the weather is perfect. In a three hour period, we average 600-800 customers at the ticket windows, depending on the weather. It never fails; the first beautiful Friday night game will be one of our busiest nights of the year.
The Reno Aces’ slogan this year is “Aceball: It’s What We Do,” and that truly characterizes our Ticket Office philosophy. We consider ourselves Aces experts, and use that expertise to ensure our fans have the best experience possible. The ticket office team is genuinely pleased to see you, so please be sure to come by and visit us this season!
Ticket Operations Manager Sarah Bliss is entering her sixth season with the Aces and her fourth as a full-time employee. Before joining the Aces, Bliss worked in ticketing for the El Dorado Hotel and Casino.
It’s that time of year again, when the dormant grass on our field begins to show life as spring approaches. To transform the field from brown grass in February to green lush grass in March, the grounds crew is starting to pick up the pace.
Due to our short springs and the early arrival of baseball, our spring preparation actually starts immediately after the final game of the season each year. The goal each and every fall is to have the field “put to bed” and ready for Opening Day the following spring.
Some of our most important jobs, including vertical mowing(de-thatching), sod patchwork, seeding, building the mounds and home plate, edging, and fertilization all take place in the fall. This allows the plants to recover and be at their strongest before dormancy sets in. Doing all of these tasks in the fall makes a stronger plant and ensures the field is ready for play in the spring. In theory, the spring preparation should mostly be polishing.
A fertilizer application was made prior to the turf being covered by the growth blankets in mid-February, and grass has already begun sprouting through the blanket. The grass is already on its way to a being the flawless green playing surface we all know and love well before Opening Day. Over the next few weeks we will be focused on the dirt portions of the field and getting them ready to go for our exhibition game against the University of Nevada on April 1.
Please feel free to come out Saturday at 11 a.m. for a more detailed assessment of the field during Aces Ballpark Open House.
We hope you enjoy the fruits of our labor when you come out to Aces Ballpark to catch a game this season. See you on Opening Day!
Eric Blanton is the grounds manager for the Reno Aces, and 2014 will be his sixth season with the Aces. Blanton has won Pacific Coast League Sports Turf Manager of the year three out of the last five seasons, and has been consistently recognized as one of the best grounds managers in all of baseball. This season will mark Blanton’s 13th in baseball. Before joining the Aces, Blanton worked for the Los Angeles Dodgers, Tacoma Rainiers and New Hampshire Fisher Cats.
In their last three games, the Arizona Diamondbacks are an even 1-1-1. Despite the team’s uneven play, some former Aces are having a great week.
Outfielder A.J. Pollock went 3-for-4 with two doubles and an RBI on Tuesday to help pace the Diamondbacks’ offense that put up eight runs. Pollock is 4-for-6 in his last three games and is currently second on the team with seven hits.
Outfielder Matt Tuiasosopo also had a big game on Tuesday, going 1-for-4 but driving in three runs in the 8-6 victory over San Diego. Tuiasosopo’s four RBIs this spring rank him second on the Diamondbacks.
Outfielder Tony Campana went a combined 3-for-6 on Wednesday and Thursday. Campana registered a stolen base in both games as well, and his two this spring have him tied for the team lead in steals.
Pitchers Evan Marshall and Zeke Spruill each pitched 1.0 inning today without surrendering a hit or walk. Matt Stites also pitched a perfect inning on Wednesday against Kansas City to build on his solid first outing.
This weekend, the Diamondbacks play four games, including two split squad games on Saturday. They take on Oakland tomorrow in a rematch of today’s 8-8 tie before playing the Angels and White Sox on Saturday. Arizona hosts San Diego on Sunday and Seattle on Monday, and we’ll have an update for you on Tuesday covering these five contests. Check back in then to see how your favorite players did.
As a newcomer to Reno, the first things I noticed when I arrived in town were the beautiful mountains that surround our city. They make for some fantastic views from anywhere in Reno, especially at Aces Ballpark.
However, one of the drawbacks to this picturesque scenery is the effect that the altitude and lack of humidity has on baseballs here at the park. Baseballs kept in environments with low humidity tend to dry out and shrink, which makes them fly off of the bat at a faster rate. This is one of the reasons fans have seen such an unusually high amount of home runs at Aces Ballpark since 2009.
To remedy this issue, the Aces’ parent club, the Arizona Diamondbacks, installed a humidor in which we will store baseballs. The humidor can fit up to 230 dozen baseballs at one time, and balls will be kept in the humidor for at least two weeks prior to game use. We hope that this will help normalize playing conditions here at Aces Ballpark and level the playing field for both teams.
Two of our Pacific Coast League rivals, the Colorado Springs Sky Sox and the Albuquerque Isotopes, installed humidors over the past two seasons, and they have both seen a marked difference in their parks. Offense at their ballparks has been more in line with the rest of the league since they installed humidors, and pitchers have embraced the change.
The Aces hope that this trend will continue here at Aces Ballpark, and that the end result will be more enjoyable baseball games for you, the fans. For an even more in-depth presentation on the humidor, and to see the first baseballs kept in our new humidor, make sure you come down for Aces Ballpark Open House this Saturday from 10 a.m. to 2 p.m.
Chris Dierken is the communications coordinator for the Reno Aces. He joined the club in February and is excited for his first season of Aceball in 2014. Don’t hesitate to email him at firstname.lastname@example.org with any questions or feedback.
The Aces season ended last September, but ever since the final out our marketing efforts have been in full swing. We spent months compiling research from our fans to make sure the Aceball experience is everything our fans expect it to be.
Many of you participated in a survey during the offseason asking about a broad range of topics about the Aces: who was with you at your most recent Aces game, how you keep up with Aces news and events, what radio stations you listen to and what websites you visit, and so on. (If you filled out a survey for us—thank you! If you didn’t get a chance to participate, don’t worry… we’ll continue surveying our fans in the coming months.)
After compiling all your feedback, we learned quite a bit. One thing we learned: we knew that many fans love to BRING kids to the game, but we also found many of you come to the game without kids in tow… in other words, you’re here to BE a kid again.
So we’re adding a few things to our repertoire this season. For example, after Thursday night games, adults get to run the bases just like the kids do after weekend games. At the concession stands, we’re serving up full-size plastic batting helmets filled with nachos. And down the right field line, we’re adding in an all-new craft beer garden.
I’d also like to thank all of you who sent in your fan photos over the past few weeks. We’re really excited that you’re helping us tell the story of what Aceball is all about. Watch for your photos in our upcoming TV commercials, print and online ads. Keep them coming!
If you haven’t had a chance to submit a photo, or you’d like to get on our newsletter list for the next survey, send me an email at email@example.com. And if you have some feedback you’d like to give in person, feel free to ask me or any member of the Aces staff at your next game. I hope to see you here this April!
Brett McGinness is the Director of Marketing for the Reno Aces. He has been with the organization since 2007, and will celebrate his 14th year in baseball this season. Feel free to email him with your feedback, questions and suggestions at firstname.lastname@example.org.
Just like many other professions, the sports world evolves year in and out with internship offerings. Some may have horror stories about their intern experience, while others have thrived, and lived up to the challenge. For me personally, I wouldn’t be writing this if I didn’t have the opportunity to intern with the Idaho Falls Chukars.
In today’s society, the entire internship realm has evolved considerably. However, the basic fundamentals of what an internship truly means have remained the same. The Reno Aces are much like any other business in professional sports, where a few interns will be hired each year, and looked upon to succeed throughout the summer in many different facets of the industry. Not all jobs are glorious, much like my experience of filling propane tanks, pulling tarps in rainstorms, installing new stadium seats, and hanging outfield fence signs. However, I will forever be grateful for the opportunity I had over a decade ago. There’s something “American” about it. To work hard each and every day with little pay, knowing that if I did my best and could excel at what jobs I did have, that yes… I could climb the baseball (corporate) ladder.
So here’s to our new crop of interns for this season; the next generation of individuals learning the ropes of the baseball industry, while in pursuit of a full time position in the Great American Pastime. For our fans this summer, if you ever come across one of our hard working interns, wish them luck and thank them for being a part of the team!
Andrew Daugherty is the Assistant General Manager of the Reno Aces, beginning with the team in February 2014. Andrew’s first season with the Aces will be his tenth in professional baseball, with past experience with the Helena Brewers and Idaho Falls Chukars.
The Arizona Diamondbacks take the field for their 10th Spring Training game today, and several former Aces have had strong showings so far. With that in mind, we’d like to keep you updated on what these players have done so far and will continue to do throughout Spring Training.
Every Tuesday and Thursday until the end of Spring Training, we’ll break down what our former players have done for the D-Backs. Check back with us every Tuesday and Thursday to see what your favorite players and even some future Aces are doing on the diamond.
Outfielder Ender Inciarte is building on an impressive Winter League campaign, and has reached base safely in all five games in which he has gotten an at-bat. Inciarte is hitting .500 (4-for-8) and leads the Diamondbacks with two stolen bases.
Infielder Mike Jacobs is hitting .300 (3-for-10) with two doubles and two RBIs in five games played. Jacobs has also been solid defensively, as he is second on the team with 15 putouts and has a 1.000 fielding percentage.
Former Aces outfielder A.J. Pollock hit an RBI triple and scored a run in his Spring Training debut on Feb. 26 against the Los Angeles Dodgers. Pollock is hitting .300 (3-for-10) in five games so far.
Several pitchers have been strong early in Spring Training, including former Aces Wade Miley, Trevor Cahill and Randall Delgado. Each has started one game and held the opposition to one run in their start. Cahill struck out four in 3.1 innings, Delgado allowed four hits in 3.2 innings, and Miley went 4.0 innings and allowed five hits.
No. 1 prospect Archie Bradley made his Spring Training debut yesterday and went 3.0 innings, allowed one hit and struck out six batters en route to a win over the Colorado Rockies.
On the defensive side, catcher Bobby Wilson is a perfect 2-for-2 in throwing out would-be base stealers this spring.
Today, the Diamondbacks take on the San Diego Padres before returning home to Salt River Fields to take on the Kansas City Royals Wednesday and the Oakland Athletics Thursday. Check back on Thursday for updates from those games and a preview of the Diamondbacks’ weekend games.
Kids Club members will receive special perks throughout the season, including free tickets and the opportunity to win great prizes. Packages include a membership card, a birthday card from Archie, exclusive Kids Club e-mails and a 10 percent discount in the Biggest Little Team Shop in the World at Sunday Kids Club games.
Members will also receive a General Admission voucher for three Sunday games during the regular season. Upgrades are available for an additional charge. In addition, members will be entered into monthly drawings where winners will receive special prizes, including throwing a ceremonial first pitch and upgraded tickets.
Fans that purchase the MVP Kids Club package will receive all the above benefits, as well as some awesome privileges to enhance their experience. MVP members will receive a general admission ticket to each Sunday home game during the regular season, a Kids Club T-Shirt, a pillow pet and 10 Speed Pitch vouchers. MVP Kids Club members will also receive a 10 percent discount on Reno Aces Baseball Camp and Little Aces Dance Camp.
Kids Run the Show is back again this year, where MVP members will have a chance to be a part of the Aces staff for a game, filling roles such as the P.A. announcer or a grounds crew member for that game. Kids Run the Show will take place on April 27, May 18, June 8, July 6 and Aug. 10.
The package will be rounded out by three unique experiences offered exclusively to MVP Kids Club members: shagging fly balls during the second annual High School Home Run Derby on June 22, Archie’s birthday party on July 27, and an invitation to watch batting practice on Aug. 24.
Kids Club memberships can be purchased online for only $25. Visit https://www.ticketreturn.com/prod2/Buy.asp?EventID=93366 to sign up for a summer of fun with Archie and the Reno Aces. All fans age 12 and under are eligible for Kids Club membership.
The Aces kick off the 2014 season at home on April 3 by hosting the El Paso Chihuahuas, the newest Pacific Coast League franchise. First pitch is slated for 6:35 p.m. Discounted full and partial season tickets are on sale now. For more information, and to purchase an Aces ticket plan, call (775) 334-4700. For up-to-date news and notes throughout the offseason, visit http://www.RenoAces.com, follow the club on Twitter (@aces) or like the team on Facebook.
In 5 years of the Reno Aces and Aces Ballpark, its remarkable to recount all that has occurred on these hallowed grounds. From future Major Leaguers, to National Championships, to All-Star Games, Aces Ballpark has already hosted a lifetime of memories. And we’re just getting started.
There are lots of beautiful parts of the game of baseball. You play every day, so you can never get too high or too low. You need every single player on the team to play their role well in order to be successful. More happens when the ball is not in play then will ever happen after the swing of the bat. It’s a simple game that is so complex in detail. It’s a thinking man’s game which is dominated by split seconds of incredible skill.
To put it in another way, baseball is just like life, but so much more fun! It’s a great game because anyone can relate to it, and lessons learned in baseball can be taken to our lives every single day.
With this in mind, we at the Aces want to share with you, our fans, more than we ever have about what goes into getting ready for Opening Day. From the breakdown of the rosters to the mowing schedule for the grass, all the way to the Ticket Office and Team Shop, we’re going to bring you our own version of 30 in 30.
Today is 31 days until Opening Day, and for the next 30 days, those who bring Aces Baseball to life will bring a new blog post every single day. We hope you enjoy reading these entries as much as we enjoy doing the work to bring Aces Baseball to Northern Nevada!
Eric Edelstein is the Vice President and Chief Operational Officer of the Reno Aces. He joined the Aces in 2013, guiding the team through the All-Star Week festivities. The 2014 season will be Eric’s 19th season in professional baseball, including stints with the Cleveland Indians, Buffalo Bisons, Jamestown Jammers, Wichita Wranglers, Northwest Arkansas Naturals, and now Reno.
Many players in the Diamondbacks’ system had successful fall and winter league campaigns for their respective ballclubs. Check out how these current, former and future Aces did during the offseason:
Arizona Fall League:
Pitcher Bo Schultz had an impressive fall, as he led the Salt River Rafters with a 3-0 record and 28 strikeouts over seven starts. He also posted a 3.09 ERA and a 1.31 WHIP in 32.0 innings pitched.
Nick Ahmed hit .219 and scored 12 runs in 20 games played for the Rafters. The shortstop also added one home run and six RBIs while playing solid defensively, only committing three errors.
Australian Baseball League:
Outfielder Keon Broxton is having a solid offensive season for the Sydney Blue Sox, who are one win away from the franchise’s first ABL Championship Series berth. Broxton is in the top five on his team in hits (34), runs (15) and RBIs (15). He is also 11-for-12 in stolen base attempts, good for second on the team.
Dominican Winter League:
Eury De La Rosa went 2-1 with a 1.35 ERA, seven strikeouts and a 1.43 WHIP in 13.1 innings pitched coming out of the bullpen for Estrellas de Oriente.
Third baseman Andy Marte played 35 games for Aguilas Cibaenas, where he hit .257 with three home runs and 20 RBIs. Marte also added 12 doubles and 17 runs scored on the season.
Mexican Winter League:
Pitcher Derek Eitel was dominant for Yaquis de Obregon, where he didn’t allow an earned run in 23.2 innings pitched coming out of the bullpen. Eitel was also 7-for-7 in save opportunities and recorded 28 strikeouts on the season.
Former Aces outfielder Brad Snyder hit .333 with four home runs and 10 RBIs and 13 runs scored in just 17 games for Aguilas de Mexicali.
Venezuelan Winter League:
Danny Dorn played in 31 games for Leones del Caracas, batting .313 and posting a .920 OPS. The outfielder contributed eight doubles, six home runs, 22 RBIs and 20 runs during the campaign.
Pitcher Mark Serrano went 3-1 in eight starts for Caribes de Anzoategui. Serrano’s 2.95 ERA and 1.26 WHIP were good for third and fourth, respectively, on the team for pitchers with 10.0 or more innings pitched.